Privacy Policy

Introduction

Postscriptum ("we," "our," or "us") is a private space for grief, reflection, and memory. We understand that the information you share with us is deeply personal, and we are committed to protecting your privacy with the utmost care and respect.

Information We Collect

We collect the following types of information:

• Account Information: Your email address and name when you create an account.
• Persona Data: Information about your loved one that you choose to share, including their name, your relationship, and personal memories.
• Conversation History: Messages exchanged between you and the AI, stored to maintain continuity in your conversations.
• Subscription Information: Details about your subscription status (we do not store payment card numbers — these are handled securely by our payment processor).

How We Use Your Information

We use your information solely to:

• Provide and personalize the Postscriptum service
• Maintain your conversation history so you can continue where you left off
• Process your subscription and send transactional emails
• Respond to your support requests

We do not sell, rent, or share your personal information with third parties for marketing purposes.

AI and Your Data

Your conversations are processed by AI (powered by OpenAI) to generate responses. Per OpenAI's API data usage policy, your conversations sent through the API are not used to train their models. We use the API solely to provide the service, and your conversations remain private and confidential.

Third-Party Services

We work with trusted third-party services to operate Postscriptum:

• Supabase: Database and authentication services
• OpenAI: AI conversation processing
• Dodo Payments: Secure payment processing (handles all payment card data)
• Resend: Transactional email delivery

These services only receive the minimum information necessary to perform their functions.

Cookies

We use only essential cookies required for authentication and maintaining your session. We do not use tracking cookies, analytics, or advertising cookies.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over encrypted connections (HTTPS), and access to your data is strictly limited.

Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Delete your account and all associated data from your account settings
• Export: Request your data in a portable format

When you delete your account, all your data is permanently removed immediately.

Age Requirement

Postscriptum is intended for users who are 16 years of age or older. We do not knowingly collect information from anyone under 16. If you believe a child under 16 has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a notice on our website. Your continued use of Postscriptum after such changes constitutes acceptance of the updated policy.

Governing Law

This Privacy Policy is governed by the laws of the United States.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@postscriptum.ink